RETURNS
If you wish to return an item that is no problem. We’re happy to offer a refund, as long as it’s within the return period and items are in their original condition. (Art & Prints are non-refundable)
- Please contact us to return or exchange your item(s) within 20 days of the delivery date, with proof of purchase. Items must be returned to us unused, with no damage – in their original condition. This also applies to marks and, for example please make sure you do not use the product or apply any cleaning products. As we are a small business, we take the time to quality check every product that gets delivered to you. Returns that do not meet our policy, the item or items will be sent back to you.
- Return shipping fees are to be paid by the client, unless the product is defective – if you are returning your purchase by mail we recommend that you get proof of postage. We retain the right to refuse a refund on any item deemed not to be resalable.
- Return shipping fees are to be paid by the client, unless the product is defective.
The Process
- To process a return please do this through the returns form (click here)
- Please make sure you package your order the same way it was received and in the original boxes. If you have not kept the original boxes, it is your responsibility to make sure the products are re-boxed, we do not provide additional boxes.
- Please ensure your order number is written on the outside of the box.
- Once your return has been sent we will confirm once this has been received on our end and the refund will be processed. (If your item is faulty we will organise the courier to collect the parcel from your address.)
Need help?
Fill out the contact form or alternatively us at [email protected] for questions related to refunds and returns.
Please note art pieces and prints are non-refundable and deemed as final sale.
Exchanges
We do not accept exchanges we only replace items if they are defective or damaged.
Sale Items
Items purchased on sale are considered final sale and cannot be returned or exchanged.