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PRIVACY POLICY

 

Welcome to the MLC LDN website WWW.MLC-LDN.COM. By accessing this website you agree to these terms and conditions . If you do not agree to them, you may not use this website and should leave it immediately.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting WWW.MLC-LDN.COM you are accepting and consenting to the practices described in this policy. (“MLC LDN,” our brand will also be referee to within the following as “we”, “us”, and “our”).

For the purpose of the Data Protection Act 1998 (the Act), the data controller is MLC LONDON Unit 1A, Abbey Trading Estate, Bell Green Lane, London, SE26 5TW. (please do not send any returns to this address we will not receive them)

YOUR REGISTRATION

If you decide to become a registered user of our Platform, you may be providing us with information through filling in forms on our site WWW.MLC-LDN.COM. With this information we will process your data to identify you as a user of the Platform and grant you access to its various functionalities, products and services available to you as a registered user. 

With your registration, you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

You may cancel your registered user account by contacting us through Customer Support. We hereby inform you that the data we gather regarding your activity, which have been collected through the registration which include your purchases, shall remain linked to your account so that all the information can be accessed together. 

You have the possibility to use the login or sign in through a social network or another collaborator that enables this service (social login) when it is available on our login/sign in screen. In that case, your login credentials, as well as your name and email / phone number (you may need to authorise this), will be imported from your social network or collaborator account. 

 

PROCESSING OF YOUR DATA

To manage your Platform user registration 

We process your data because this is necessary on the terms regulating the use of the Platform. For you to be able to register as a user on the Platform, we need to process your personal data, since we would otherwise be unable to manage your registration. 

If you opt to use the access or login through a social network, we are legally permitted to process your data given the consent that you give when authorising the assignment of your data from the social network. 

We process your data because their processing is necessary for us to make the purchase or services contract with you. Certain processing of data related to the purchase process is activated only because you have authorised to do so, this will include the storage of payment data.

 

PURPOSE FOR YOUR DATA

  • The purpose behind the processing of your data is to contact you for updates or informative notices related to the contracted functionalities, products or services. If and when you register an account or subscribe to our newsletter, we will process your personal data. Please remember that you may unsubscribe from the newsletter at any time, this will be provided at the bottom of the emails you receive. If you have given us consent to process your data for any purpose, you also have the right to withdraw such content at any time. Your data will also be utilised to allow you to participate in interactive features of our service, when you choose to do so.
  • Where you have chosen to create an account with your chosen password, that will enable you to access your profile on our site, you are responsible for keeping this password confidential. 
  • We additionally will show you ads on the Internet which you may see when visiting websites and apps, for example, on social media. The ads you see may be random, but can also be ads related to your preferences or purchase and browsing history tied to the social log-ins you provided.
  • Your data will be used to manage payment of the products that you purchase – this is regardless of the payment procedure used. When purchasing any of our products through the website or you opt to activate the functionality of save your payment data and your shipment address for future purchases, we need to process the indicated data for activation and development of that functionality. The consent to the activation of this functionality will enable your autocompleted payment data to appear in subsequent purchases, so you do not need to fill out such details again, and so the data will be deemed valid and effective for the subsequent purchases. You may change or cancel your payment data at any time through the section on payment information through the account section of the website WWW.MLC-LDN.COM.
  • We do not intend to store or currently store your financial details.
  • Your data will be used to manage potential returns after you have purchased and manage requests of availability information for articles. We only process the personal data that are strictly necessary to manage or resolve your request or application. If you choose to communicate with Customer Care through the contact us message submission page, your personal data such as your name or user name, will be imported.
  • The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
  • Analysis of usability and quality – If you access our Platform, we inform you that we will treat your browsing data for analytic and statistic purposes, for example – to understand the manner in which users interact with our Platform and with the actions we implement on other websites, so we can improve our services.  

MARKETING

  • We are legally permitted to process your data for marketing purposes due to the consent that you give us, for example when you accept receiving customised information through multiple channels, when authorising the sending of push notifications in your device, when you configure it in the privacy settings of your device, when you consent through the cookies settings or when accepting the legal terms and conditions to participate in a promotional action or to publish your pictures on the Platform or on our social networks’ channels.

 

HOW LONG WE KEEP YOUR DATA

  • We will process your data for the time during which you remain a registered user (meaning, until you decide to unsubscribe). 
  • We will process your data for the time necessary to manage the purchase of the products or services that you buy, including potential returns, complaints or claims related to the purchase of the product 

CUSTOMER CARE

  • We consider that we have legitimate interest in answering the requests or queries raised by you through the existing different contact channels. We understand that the processing of these data is also beneficial to you to the extent that it enables us to assist you adequately and answer to the queries raised.
  • When you get in touch with us, in particular, for the management of incidents related to your order or the product/service acquired through the platform, the processing of your data is necessary to perform the purchase contract.
  • When your request is related to the exercise of your rights on which we inform you below, or to claims on our products or services, we are legally permitted to process your data for compliance with our legal obligations.

 

CHANGES TO THE PRIVACY POLICY

  • We will notify you by various procedures through the Platform – for example, through a banner/pop-up or we may even send you a notice to your e-mail address when the change in question is relevant to your privacy. Thus you will be able to review the changes, assess them and as the case may be, object or unsubscribe from ay service or functionality. Nonetheless, we suggest you to review this Privacy Policy from time to time in case minor changes are made – you will always find this information on our website.

 

DISCLOSURE OF YOUR INFORMATION

  • We may disclose your personal information to third parties
  • We may disclose your personal information in the event MLC LDN or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to protect the rights, property, or safety of MLC LDN, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  • We collect the collect the domain name or email addresses of visitors to our site and aggregate information on what pages visitors access. This information is used to monitor use of the MLC LDN site to help improve its performance and use. We also collect information you volunteer such as giveaways, pre-access to releases, survey responses, purchases and billing information.

Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed through our contact form.

The authority of the country in which the country retail company is located: https://ico.org.uk/ 

COOKIES POLICY

In this Cookies Policy you will find information on how we use cookies and similar devices installed on the terminals of our customers and users. We use both technically necessary (for the functioning and security of the Services) and non-technically necessary cookies and similar technologies. The use of cookies may sometimes be related to personal data processing, therefore we recommend you consult our Privacy Policy, available on above. We use cookies and similar devices to facilitate your browsing in the Platform, understand how you interact with us and, in certain cases, to be able to show you advertisements in accordance with your browsing habits. Please read our Cookies Policy to understand with greater detail the cookies and similar devices that we use, their purpose, how to manage your preferences, as well as other information of interest.

 

WHAT IS A COOKIE

The cookie itself is a very small text file placed on an internet user’s hard drive. It is generated by a web page server, which is basically the computer that operates a website. The information the cookie contains is set by the server and it can be used by that server whenever the user visits the site. A cookie file contains information about your visit to the website, such as your username, the pages you have visited, and the time and date of your visit.

By “Cookies” we are also referring to other, similar technologies used to install and/or collect information on or from your device such as flash cookies, web beacons or bugs, pixels, HTML5 (local storage). These technologies sometimes run alongside cookies to collect and store information, either to provide you with certain features or services on our Platform, or to display third-party advertising according to your browsing.

 

  • Session cookies are specific to a particular visit and carry information as you view different pages so you don’t have to re-enter information every time you change pages or attempt to checkout. Session cookies expire and delete themselves automatically in a short period of time like after you leave the Site or when you close your web browser.
  • Persistent cookies remember certain information about your preferences for viewing the site, and allow MLC LDN to recognise you each time you return. Persistent cookies are stored on your browser cache or mobile device until you choose to delete them, and otherwise typically delete themselves at expiration.
  • Third-party cookies are placed by someone other than MLC LDN, and may gather browsing activity across multiple websites and across multiple sessions. They are usually a type of persistent cookie and are stored until you delete them or they expire based on the time period set in each third-party cookie.

 

 

PURPOSE 

Our website uses cookies mainly because they save time and make the browsing experience more efficient and enjoyable, thus providing information to the website owners. Websites often use cookies for the purposes of collecting demographic information about their users. While cookies are generally safe and reliable, you do have some control over how cookies are used.

Cookies enable our site to monitor the habits and profile them for marketing purposes, for example to find out which products or services you are interested in and organise targeted advertisements.

MLC LDN works properly for visitors and members, such as maintaining the security, safety, and integrity of the Site, authentication and logging into MLC LDN (including remembering permissions and consents you have granted), and ensuring the ability to securely complete transactions.

Some technologies are used to remember your account and preferences over time, such as keeping yourself logged in when returning to our site, maintaining your choices of features and how you want MLC LDN to appear (including keeping track of your preferred language, country and currency preferences). They act as a memory for websites so that you don’t have to enter your information again and again. They make your experience on websites more convenient and tailored to your needs

  • We utilise cookies to improve your browsing experience, because they help websites remember preferences and understand how people use different features. It will assess the pages you visit and how long you spend on each page, what you click on while you’re visiting our site.
  • Our website use cookies to keep track of your browsing activity and remember your preferences. When you return to our site the cookies are stored to provide you with a more personalised experience, identifying you as a unique visitor and remember your preferences and setting. The cookies store information about your visits, such as your preferred language or the products you viewed. They can also store your login information to prevent you from re-entering it every time you visit the site. Cookies are generally harmless and are used to improve your browsing experience.
  • Some cookies can track your browsing habits or collect personal information about you. If you don’t want websites to be able to track your browsing habits, you can disable cookies in your browser settings.

 

Some third-party service providers may provide information like demographics, cross-device information, or interest categories from a combination of sources that, while not identifying you personally, permit us to provide you with more relevant and useful advertising. In some cases, this information may have non-marketing performance analytics uses as well.

These technologies allow a partner to recognise your computer, mobile device or network device (like an IoT device such as a voice-activated assistant or smart TV), each time you visit MLC LDN or other websites and mobile applications based on data like a cookie, your IP address, or device ID, but do not allow access to other personal information from MLC LDN. However, these technologies may allow us or a third party to recognise you, either from a single device or across devices, over time. These third parties are required to follow applicable laws, self-regulatory programmes, and MLC LDN’s data protection rules where applicable.

You have the ability to control the use of certain Cookie Technologies. You can opt out of third party marketing cookies and similar technologies via the Privacy Settings link.

 

For more information on cookies please visit this site – https://allaboutcookies.org

CONTACT US

We welcome questions, comments and requests regarding the use of Cookie Technologies please fill out the contact form on our website or alternatively email us at [email protected] with your query.